

80 The Surprising Economics
of a “People Business”
Felix Barber and Rainer Strack
92 Competent Jerks, Lovable Fools,
and the Formation of Social Networks
Tiziana Casciaro and Miguel Sousa Lobo
100 The Coming Commoditization of Processes
Thomas H. Davenport
112 Developing First-Level Leaders
Andreas Priestland and Robert Hanig
122 Every Employee an Owner. Really.
Corey Rosen, John Case, and Martin Staubus