英文原版书籍
管理书籍英文原版书籍
- THE AMA HANDBOOK OF PROJECT MANAGEMENT
CHAPTER 1 What Is Project Management?
CHAPTER 2 Bodies of Knowledge and Competency Standards
In Project Management
CHAPTER 3 Project Management Process Groups:
Project Management Knowledge in Action
CHAPTER 4 Initiation Strategies for Managing Major Projects
CHAPTER 5 Comprehensive Planning for Complex Projects
CHAPTER 6 Controlling Costs and Schedule:
Systems That Really Work
CHAPTER 7 Project Management Integration in Practice
CHAPTER 8 Project Scope Management in Practice
CHAPTER 9 Time Management in Practice
CHAPTER 10 Project Cost Management in Practice
CHAPTER 11 Project Quality Management in Practice
CHAPTER 12 Human Resource Management in Practice
..................................
CHAPTER 36 R&D Project Management:
Adapting to Technological Risk and Uncertainty
CHAPTER 37 Applying Project Management Tools and Techniques
in the Ecosystem Restoration Industry- HOTEL FRONT OFFICE MANAGEMENT
Chapter 1 Introduction to Hotel Management 1
Chapter 2 Hotel Organization and the Front Office Manager 33
Chapter 3 Effective Interdepartmental Communications 71
Chapter 4 Property Management Systems 93
Chapter 5 Reservations 127
Chapter 6 Yield Management 161
Chapter 7 Guest Registration 181
Chapter 8 Processing Guest Charge Payments 221
Chapter 9 Guest Checkout 237
Chapter 10 Night Audit 261
Chapter 11 Managing Hospitality 305
Chapter 12 Training for Hospitality 333
Chapter 13 Promoting In-House Sales 359
Chapter 14 Security 379- PERFORMANCE MANAGEMENT:FINDING THE MISSING PIECES
1 Why the Need for Performance Management as a System?
2 Integrating a Suite of Proven Methodologies
3 Support from Fact-Based Data and Information Technology
4 Measurement Problems and Solutions 41
5 Strategy Maps and Scorecards as a Solution 48
6 Strategic Objectives’ Drive Gears: Cascading Measures 53
7 A Recipe for Implementation 58
8 The Human Side of Collaboration 68
9 Fact-Based Management Accounting Data 75
10 Scorecards and Strategy Maps: Enablers for
Performance Management
11 If Activity-Based Management Is the Answer,
What Is the Question? 85
12 Activity-Based Management Model Design and Principles:
Key to Success 98
13 Operational (Local) Activity-Based Management for
Continuous Improvement 110
14 Strategic Activity-Based Management for Customer and
Channel Profitability Analysis 117
15 Predictive Costing, Predictive Accounting, and Budgeting 131
16 Activity-Based Management Supports Performance Management
17 Customer Intelligence and Customer Relationship Management 151
18 Supplier Intelligence: Managing Economic Profit across
the Value Chain 173
19 Process Intelligence with Six Sigma Quality and Lean Thinking 194
20 Shareholder Intelligence: Return on Whose Investment? 214
21 Employee Intelligence: Human Capital Management- Six Sigma for Marketing Processes: An Overview for Marketing Executives, Leaders, and Managers
Chapter 1. Introduction to Six Sigma for Marketing Processes
Chapter 2. Measuring Marketing Performance and Risk Accrual Using Scorecards
Chapter 3. Six Sigma-Enabled Project Management in Marketing Processes
Chapter 4. Six Sigma in the Strategic Marketing Process
Chapter 5. Six Sigma in the Tactical Marketing Process
Chapter 6. Six Sigma in the Operational Marketing Process
Chapter 7. Quick Review of Traditional DMAIC
Chapter 8. Future Trends in Six Sigma and Marketing Processes- Executive Coaching: A Guide for the HR Professional
Section I: Coaching as a Service 5
Chapter 1 What Is Coaching? 9
Chapter 2 When Is It Appropriate to Use Coaching? 17
Chapter 3 How Do You Select a Coach? 27
Chapter 4 What Are the Steps in the 41
Coaching Process?
Section II: The Roles Involved in Coaching 63
Chapter 5 What Is the Role of the HR Professional? 65
Chapter 6 What Is the Client’s Role? 77
Chapter 7 What Is the Boss’s Role? 89
Chapter 8 What Is the Coach’s Role? 95
Section III: Special Topics 105
Chapter 9 Assimilation Coaching 107
Chapter 10 Executive Development and Coaching 111
Chapter 11 Multi-Cultural Issues 117
Chapter 12 Coaching and Diversity 123
Section V: Reproducible Resources and 153
Forms
Common Coaching Situations 157
Questions for an Interview with a Prospective Coach 159
Agenda Items for an Initial Discussion Among HR 163
Professional, Client, Boss, and Coach
Sample Agreement for Coaching Services 165
Sample Action Plan 169
Action Plan Format 171
Sample Progress Report 173
“To-Do” List for Managing Coaching Resources 175- Becoming a Strategic Leader - Your Role in Your Organization’s Enduring Success
1. What Is Strategic Leadership? 7
2. Strategic Thinking 43
3. Strategic Acting 83
4. Strategic Influence 123
5. Strategic Leadership Teams 167
6. Making Strategy a Learning Process
in Your Organization 193
7. Becoming a Strategic Leader 215- Presenting to Win: The Art of Telling Your Story
Chapter 1. You and Your Audience
Chapter 2. The Power of the WIIFY
Chapter 3. Getting Creative: The Expansive Art of Brainstorming
Chapter 4. Finding Your Flow
Chapter 5. Capturing Your Audience Immediately
Chapter 6. Communicating Visually
Chapter 7. Making the Text Talk
Chapter 8. Making the Numbers Sing
Chapter 9. Using Graphics to Help Your Story Flow
Chapter 10. Bringing Your Story to Life
Chapter 11. Customizing Your Presentation
Chapter 12. Pitching in the Majors- ...And Dignity for All: Unlocking Greatness through Values-Based Leadership
Chapter 1. Death of the Dog
Chapter 2. Pitchin' Pennies
Chapter 3. The Speck in My Eye
Chapter 4. Benched
Chapter 5. Unjust Rewards
Chapter 6. A Second Betrayal
Chapter 7. The Piano that Played
Chapter 8. The Line on Fire
Chapter 9. Thieves in the Night
Chapter 10. The Sound of Silence
Chapter 11. Alone with My Fears
Chapter 12. Excellencia
Chapter 13. Back to the Beginning
Chapter 14. Turning It Around
Our Vision
Our Business Model
Our Common Values
Chapter 15. A Painful Conclusion
Chapter 16. The Struggle Is On
Chapter 17. One Strong Voice
Chapter 18. Legacy
Chapter 19. The Legacy Lives- What the Best CEO's Know: 7 Exceptional Leaders and Their Lessons for Transforming Any Business
Part 1 - What Made Them Great
Chapter 1 - The Exceptional Seven and the Traits that Defined Them
Part 2 - Defining Strategies of Exceptional Leaders
Chapter 2 - Place the Customer at the Epicenter of the Business Model
Chapter 3 - Create an Authentic Learning Organization
Chapter 4 - Focus on Solutions
Chapter 5 - Prepare the Organization for Drastic Change
Chapter 6 - Harness the Intellect of Every Employee
Chapter 7 - Create a Performance-Driven Culture
Chapter 8 - Learn From Competitors, but Remain Faithful to the Vision- The Art of Project Management
Chapter One. A brief history of project management (and why you should care)
Chapter Two. The truth about schedules
Chapter Three. How to figure out what to do
Chapter Four. Writing the good vision
Chapter Five. Where ideas come from
Chapter Six. What to do with ideas once you have them
Chapter Seven. Writing good specifications
Chapter Eight. How to make good decisions
Chapter Nine. Communication and relationships
Chapter Ten. How not to annoy people: process, email, and meetings
Chapter Eleven. What to do when things go wrong
Chapter Twelve. Why leadership is based on trust
Chapter Thirteen. How to make things happen
Chapter Fourteen. Middle-game strategy
Chapter Fifteen. End-game strategy
Chapter Sixteen. Power and politics
Index