Chapter 1. You and Your Audience Chapter 2. The Power of the WIIFY Chapter 3. Getting Creative: The Expansive Art of Brainstorming Chapter 4. Finding Your Flow Chapter 5. Capturing Your Audience Immediately Chapter 6. Communicating Visually Chapter 7. Making the Text Talk Chapter 8. Making the Numbers Sing Chapter 9. Using Graphics to Help Your Story Flow Chapter 10. Bringing Your Story to Life Chapter 11. Customizing Your Presentation Chapter 12. Pitching in the Majors
Chapter One. On Telephones, Touchtones, and Business Needs Chapter Two. Technology Primer: About Speech Recognizers Chapter Three. The Psychology of How People Interact with Speech-Recognition Systems Chapter Four. Research Chapter Five. Developing the Design Chapter Six. Writing Effective Prompts Chapter Seven. Production And Branding Chapter Eight. Usability Testing Chapter Nine. Deployment Chapter Ten. Case Studies
Chapter 1. Examples of Expert Witnesses and Their Communities of Interest Chapter 2. Taking Testimony Seriously Chapter 3. Creating Stories about Complex Technical Issues Chapter 4. Understanding the Rules of the Game Chapter 5. Chance, Coincidence, or Causation梂ho Cares? Chapter 6. Ethical Rules for Technical Experts Chapter 7. Enhancing Objectivity in a World of Bias Chapter 8. The Gatekeeper: Judicial Control of Expert Witnesses Chapter 9. The Magic of Testimony: Communicating with the Fact Finder Chapter 10. The Role of Visual Exhibits in Expert Testimony Chapter 11. Demeanor and Credibility Chapter 12. Nonverbal Communications Chapter 13. Putting It All Together: IT Expert Roles